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HR Service Delivery (HRSD) Improve productivity by making it easy for employees to get the help and guidance they need, all in one place. Reduce costs with AI-driven self-service and streamlined case resolution.   Watch Demo Get Data Sheet
One platform for enterprise automation Optimize manual and inefficient processes from hire to retire through employee self-service, digitization, automation, and AI. HRSD runs on the Now Platform®, an intelligent cloud foundation. Read Product Brief Explore Platform
Featured apps and capabilities for HR Service Delivery HRSD groups key applications and capabilities into packages that can scale with you as your needs change. Now Assist for HRSD Accelerate productivity with generative AI experiences on the Now Platform. Employee Center Provide a single, unified portal for service delivery across the enterprise. Employee Journey Management Build complete workflows to support employees through complex moments. Issue Auto Resolution Use AI-powered automation to solve routine employee requests quickly. Case and Knowledge Management Standardize documentation, interactions, and fulfillment of employee requests. HR Agent Workspace Connect HR teams to the information they need fast, in a personalized workspace. Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app. Virtual Agent Resolve issues fast with an intelligent chatbot that understands simple, human language. Universal Request Provide a unified employee service experience and improve agent collaboration. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. Process Mining  Improve outcomes by optimizing process flows to streamline work. Employee Relations Manage sensitive employee requests and cases with care. Alumni Service Center Stay connected and engaged with your former employees. Workforce Optimization  Manage teams effectively with real-time visibility into agent scheduling and performance. Employee Document Management Provide a secure, unified view of employee documents, from hire to retire. Load More
Do more with HR Service Delivery Deliver scalable employee experiences to increase engagement, foster talent development, and boost productivity. Discover Solution Watch Video (3:01)
Put AI to work for people Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action. 
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“Three years into using HR Service Delivery, we can definitely attest that it makes processes easier and more organized.” Galyna Kruglov Group Director of Employee Services Operations, Ryder Read Case Study See All Case Studies
Explore further Dive into overview articles on a variety of topics related to HR Service Delivery. Learn About ServiceNow See All Articles What is human resources management (HRM)? What is human capital management (HCM)? What is employee self-service? What is the employee journey? What is employee experience? What is performance management?  What is generative AI? What is employee relations? What is a hybrid workforce? What is employee onboarding? What is knowledge management? What is the difference between ServiceNow and Jira?
Benefits Deliver intelligent self-service experiences to reduce case volumes and help employees get results faster.
Simplify access to services Scalable services and support for employees happens when you transform complex business processes. Then focus on improving operational efficiency using simplified workflows. See Case Study
Engage employees anywhere To keep pace, employees need information and services fast—sometimes on the go. Streamline their self-service and support with embedded experiences across any digital channel. Read Story
Improve employee service experience Enable self-service and make it easy for deskless workers to access employee resources. Provide the tools and information they need to get their work done anywhere, fast and efficiently. Find Out How
Built on the Now Platform® HRSD includes AI-powered platform capabilities so you can optimize processes and deliver great experiences. Transform your business with a single, unifying platform for digital business.
One platform to make work flow Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. Explore Platform Watch Video
Actionable insights Get work done faster with AI-powered experiences. Give everyone in your organization the info they need to make smarter decisions and improve business processes. Explore Generative AI Watch Video
Automated business processes Connect teams with end-to-end digital workflows. Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.  View Flow Designer Get Infographic
Intelligent automation Automate onboarding and other routine HR tasks. Supercharge your workflows with machine learning and AI-powered experiences. Explore AI Watch Video
Security lives at the center of all we do Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. Find Out How Get Ebook
Role-based apps for HRSD Add continuous value to the business, no matter what hat you wear. Find efficiencies across your organization while you deliver a great employee experience.
Chief HR officer Inspire and execute HR strategies that help boost workforce performance and deliver a superior employee experience. Set the agenda for workplace culture and the required systems and processes that support it.
Heading Text * Employee Center Engage employees and improve the manager experience through a unified portal. Employee Journey Management Build complete workflows across the enterprise to support employee journeys. Now Platform® Digitize your entire business, deliver next-generation experiences, and accelerate innovation at scale.
VP of HR Partner with internal organizations to understand employees’ needs and expectations. Drive digital transformation for HR to improve employee productivity, increase retention, and optimize efficiency.
Heading Text * Employee Center  Track the impact of employee experience initiatives and improvements. Employee Journey Management Empower managers to support employees and drive the productivity of their hybrid workforce from anywhere. Case and Knowledge Management Standardize documentation, interactions, and fulfillment of employee requests.
Director of HR Operations Deliver end-to-end HR services economically at scale. Standardize and automate processes for greater efficiency and business value. Use real-time data to continually improve and expand employee services.
Heading Text * Workspaces Improve agent efficiency with a single workspace built to facilitate resolutions. Case and Knowledge Management Gain visibility into employee inquiries and requests to help guide service improvements. Process Mining Strengthen efficiencies by analyzing and improving HR workflow processes.
Head of employee experience Set the overall employee engagement strategy. Work with cross-functional teams to foster an environment in which employees feel valued and connected. Use technology to raise employee engagement and efficiency.
Heading Text * Employee Center Give employees a unified portal to easily get help from HR, IT, facilities, and other departments. Employee Journey Management Capture and take action on feedback, gain insight, and improve the employee experience. Virtual Agent Resolve issues faster and support employees 24/7 with intelligent chatbots.
Choose a package Get the tools you need most with the HRSD package that meets your business needs and goals.  Get Pricing
Package options Choose from one of two HRSD packages. Scroll down to see a sample of the apps and capabilities that make up each package.  
Professional  For teams and companies that need to manage HRSD and deliver effectively. Now Assist for HRSD1 Case and Knowledge Management Now Mobile HR Agent Workspace Mobile Agent Universal Request Employee Relations Employee Center2 Performance Analytics Virtual Agent Predictive Intelligence Manager Hub3
Enterprise For strategic partners looking for our HRSD experience to help them meet their goals. Now Assist for HRSD1 Case and Knowledge Management Now Mobile HR Agent Workspace Mobile Agent Universal Request Employee Relations Employee Center2 Performance Analytics Virtual Agent Predictive Intelligence Manager Hub3 Employee Journey Management4 Alumni Service Center
1 Now Assist is not included as part of the core package unless purchased in addition to the product.
2 Available to license separately.
3 Manager Hub is available with Employee Center.
4 Employee Document Management is available as an add-on for purchase in the ServiceNow store.
Discover the business value Use our interactive calculator to project the value your organization can achieve from a ServiceNow solution. Envision the solution’s impact and estimate potential savings you could realize for your company. Calculate Value
Accelerate time to value See how you can get HRSD up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills, and innovate quickly to meet the demands of today’s economic landscape. Reach ROI Fast
CTA Primary CTA Secondary Read Ebook Discover the four steps to establish an employee experience platform, with a modern portal experience to empower team members. Get Gartner Report Provide great experiences that identify top employee needs and deliver on them. See how ServiceNow HRSD compares with other integrated HRSM solutions. See Latest Release Create better, smarter experiences for the changing world of work. Unlock the potential that hyperautomation can have on HR and your entire organization, all on one platform.
What the industry experts are saying Learn why leading industry analyst Josh Bersin considers the employee experience platform a necessity for HR and IT leaders today. Get Report Discover Business Value
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