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Overview
One platform for enterprise automation
Optimize manual and inefficient processes from hire to retire through employee self-service, digitization, automation, and AI. HRSD runs on the Now Platform®, an intelligent cloud foundation.
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Featured apps and capabilities for HR Service Delivery
HRSD groups key applications and capabilities into packages that can scale with you as your needs change.
Now Assist for HRSD
Accelerate productivity with generative AI experiences on the Now Platform.
Employee Center
Provide a single, unified portal for service delivery across the enterprise.
Employee Journey Management
Build complete workflows to support employees through complex moments.
Issue Auto Resolution
Use AI-powered automation to solve routine employee requests quickly.
Case and Knowledge Management
Standardize documentation, interactions, and fulfillment of employee requests.
HR Agent Workspace
Connect HR teams to the information they need fast, in a personalized workspace.
Now Mobile
Find answers, get help, and make requests across departments from a single, native mobile app.
Virtual Agent
Resolve issues fast with an intelligent chatbot that understands simple, human language.
Universal Request
Provide a unified employee service experience and improve agent collaboration.
Performance Analytics
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Predictive Intelligence
Simplify and accelerate everyday work with built-in machine learning.
Process Mining
Improve outcomes by optimizing process flows to streamline work.
Employee Relations
Manage sensitive employee requests and cases with care.
Alumni Service Center
Stay connected and engaged with your former employees.
Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
Employee Document Management
Provide a secure, unified view of employee documents, from hire to retire.
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Do more with HR Service Delivery
Deliver scalable employee experiences to increase engagement, foster talent development, and boost productivity.
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Put AI to work for people
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees’ fingertips, letting you translate that intelligence into action.
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“Three years into using HR Service Delivery, we can definitely attest that it makes processes easier and more organized.”
Galyna Kruglov
Group Director of Employee Services Operations, Ryder
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Explore further
Dive into overview articles on a variety of topics related to HR Service Delivery.
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What is human resources management (HRM)?
What is human capital management (HCM)?
What is employee self-service?
What is the employee journey?
What is employee experience?
What is performance management?
What is generative AI?
What is employee relations?
What is a hybrid workforce?
What is employee onboarding?
What is knowledge management?
What is the difference between ServiceNow and Jira?
Benefits
Benefits
Deliver intelligent self-service experiences to reduce case volumes and help employees get results faster.
Simplify access to services
Scalable services and support for employees happens when you transform complex business processes. Then focus on improving operational efficiency using simplified workflows.
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Engage employees anywhere
To keep pace, employees need information and services fast—sometimes on the go. Streamline their self-service and support with embedded experiences across any digital channel.
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Improve employee service experience
Enable self-service and make it easy for deskless workers to access employee resources. Provide the tools and information they need to get their work done anywhere, fast and efficiently.
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Platform
Built on the Now Platform®
HRSD includes AI-powered platform capabilities so you can optimize processes and deliver great experiences. Transform your business with a single, unifying platform for digital business.
One platform to make work flow
Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
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Actionable insights
Get work done faster with AI-powered experiences. Give everyone in your organization the info they need to make smarter decisions and improve business processes.
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Automated business processes
Connect teams with end-to-end digital workflows. Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.
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Intelligent automation
Automate onboarding and other routine HR tasks. Supercharge your workflows with machine learning and AI-powered experiences.
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Security lives at the center of all we do
Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
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Certified integrations
Integrate with authentication software and productivity tools.
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Request electronic signatures through the Adobe Sign service.
Provide HR systems with the ability to request electronic signatures.
Integrate Oracle HCM and HRSD to create engaging experiences for employees.
Synchronize employee profiles and to-dos with the SuccessFactors service.
Users
Role-based apps for HRSD
Add continuous value to the business, no matter what hat you wear. Find efficiencies across your organization while you deliver a great employee experience.
Chief HR officer
Inspire and execute HR strategies that help boost workforce performance and deliver a superior employee experience. Set the agenda for workplace culture and the required systems and processes that support it.
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Employee Center
Engage employees and improve the manager experience through a unified portal.
Employee Journey Management
Build complete workflows across the enterprise to support employee journeys.
Now Platform®
Digitize your entire business, deliver next-generation experiences, and accelerate innovation at scale.
VP of HR
Partner with internal organizations to understand employees’ needs and expectations. Drive digital transformation for HR to improve employee productivity, increase retention, and optimize efficiency.
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Employee Center
Track the impact of employee experience initiatives and improvements.
Employee Journey Management
Empower managers to support employees and drive the productivity of their hybrid workforce from anywhere.
Case and Knowledge Management
Standardize documentation, interactions, and fulfillment of employee requests.
Director of HR Operations
Deliver end-to-end HR services economically at scale. Standardize and automate processes for greater efficiency and business value. Use real-time data to continually improve and expand employee services.
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Workspaces
Improve agent efficiency with a single workspace built to facilitate resolutions.
Case and Knowledge Management
Gain visibility into employee inquiries and requests to help guide service improvements.
Process Mining
Strengthen efficiencies by analyzing and improving HR workflow processes.
Head of employee experience
Set the overall employee engagement strategy. Work with cross-functional teams to foster an environment in which employees feel valued and connected. Use technology to raise employee engagement and efficiency.
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Employee Center
Give employees a unified portal to easily get help from HR, IT, facilities, and other departments.
Employee Journey Management
Capture and take action on feedback, gain insight, and improve the employee experience.
Virtual Agent
Resolve issues faster and support employees 24/7 with intelligent chatbots.
Pricing
Choose a package
Get the tools you need most with the HRSD package that meets your business needs and goals.
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Package options
Choose from one of two HRSD packages. Scroll down to see a sample of the apps and capabilities that make up each package.
Professional
For teams and companies that need to manage HRSD and deliver effectively.
Now Assist for HRSD1
Case and Knowledge Management
Now Mobile
HR Agent Workspace
Mobile Agent
Universal Request
Employee Relations
Employee Center2
Performance Analytics
Virtual Agent
Predictive Intelligence
Manager Hub3
Enterprise
For strategic partners looking for our HRSD experience to help them meet their goals.
Now Assist for HRSD1
Case and Knowledge Management
Now Mobile
HR Agent Workspace
Mobile Agent
Universal Request
Employee Relations
Employee Center2
Performance Analytics
Virtual Agent
Predictive Intelligence
Manager Hub3
Employee Journey Management4
Alumni Service Center
1 Now Assist is not included as part of the core package unless purchased in addition to the product.
2 Available to license separately.
3 Manager Hub is available with Employee Center.
4 Employee Document Management is available as an add-on for purchase in the ServiceNow store.
Discover the business value
Use our interactive calculator to project the value your organization can achieve from a ServiceNow solution. Envision the solution’s impact and estimate potential savings you could realize for your company.
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Accelerate time to value
See how you can get HRSD up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills, and innovate quickly to meet the demands of today’s economic landscape.
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Resources
CTA Primary
CTA Secondary
Read Ebook
Discover the four steps to establish an employee experience platform, with a modern portal experience to empower team members.
Get Gartner Report
Provide great experiences that identify top employee needs and deliver on them. See how ServiceNow HRSD compares with other integrated HRSM solutions.
See Latest Release
Create better, smarter experiences for the changing world of work. Unlock the potential that hyperautomation can have on HR and your entire organization, all on one platform.
Featured resources
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VIDEO
The Power of HRSD with HCM
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Data Sheets
HR Service Delivery
Ebooks
Software as Savings
The 3 Imperatives Driving Employee Experience in 2024 and Beyond
Analyst Reports
The Total Economic Impact of ServiceNow HR Service Delivery
What the industry experts are saying
Learn why leading industry analyst Josh Bersin considers the employee experience platform a necessity for HR and IT leaders today.
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Discover Business Value
Look who’s winning with ServiceNow
See how other companies use HR Service Delivery to deliver great employee experiences.
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Siemens GBS enriches employee experience with intuitive, connected workflows.
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Expedia Group supports the entire employee journey with a unified portal.
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Saab uses automated onboarding to deliver an engaging new-hire experience.
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Spectrum Health unifies the employee experience across HR and IT.
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Mondelēz International enhances the employee experience, resulting in a 76% increase in self-service.
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Cushman & Wakefield empowers service center agents, achieving 18% improvement in SLA compliance.
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Raleigh understands the importance of technological innovation and saves $315,000 annually on IT service desk costs.
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Lowe’s creates a single HR portal for all associates, serving over 4 million cases in 4 years.
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Talk to an expert
Connect with us to put AI to work and start creating experiences that improve both productivity and the bottom line.
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