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We meet you where you are in your business transformation journey.

ServiceNow Impact provides AI-driven recommendations and ServiceNow expertise to validate the readiness of your organization to adopt ServiceNow AI innovations quickly, map investments to business objectives, and track the value gained

Value tracking & realization

Track the value of your ServiceNow investment with operational and business value dashboards to help you realize value at key milestones.

Adoption guidance with AI-driven recommendations

Get prescriptive product adoption guidance at the right time on your business transformation journey.

Platform health and tech support

Access instance health score with detailed insights, robust diagnostic tools, technical support, and developer support.

Impact Squad and expertise on demand

Receive hands-on guidance and connect with experts matched to your current business objectives, while elevating your bench strength with on-demand training.

Featured resources


Forrester TEI

Quantify the value and higher productivity achieved with ServiceNow Impact.

Customer Story

Accenture’s IT Acceleration

Read and watch how Accenture made ServiceNow Impact the center of its IT acceleration.

Customer Story

Driving Innovation at Pure Storage

Watch how Pure Storage uses ServiceNow Impact to drive innovation and get to value faster.


Register for our next webinar

ServiceNow Impact hosts monthly webinars showcasing customer stories, product deep-dives, and more.

For platform owners

Enhance your team, optimize your platform, and deliver results faster.

Deliver results faster

Establish governance early, execute Impact recommendations based on business objectives, and deliver operational performance and business value metrics.

See key risk indicators with automatic monitoring

Design an adoption journey

Visualize all ServiceNow product entitlements and build them into a customizable product adoption roadmap to match your organizational objectives.

Design and schedule risk self-assessments

Engage expertise quickly

Get technical help quickly to adopt a new application, optimize an existing workflow, or fix something that is broken with expertise on demand.

See key risk indicators with automatic monitoring

Optimize platform health

With instance performance monitoring tools and platform health score cards, stay on top of instance health and push innovation with speed and confidence.

Design and schedule risk self-assessments

Elevate your staff

Build your in-house bench strength with our deep library of on-demand learning content, tailored to the products you are using.

ServiceNow provides you with a smarter way to workflow

For system admins

Enable faster, better results in a systematic, scalable way with leading practices and admin support.

Tailored adoption guidance

Help admins with self-service adoption guidance.

Developer support and code reviews

Deploy customizations confidently with developer support and code reviews.

Practical library for leading practices

Benefit from market-leading tools, curated playbooks and content, technical templates, and more.

Personalized learning and coaching

Access recommended on-demand courses focused on specific products or themes.

Choose a package that fits your needs

Base package

Web-based support and curated content included for all ServiceNow customers

Guided package

Entry-level offerings with 24/7 support, Impact Squad customer success manager, content, and more

Advanced package

The full Impact Squad, tech support tools, adoption toolkits, content, training credits, and more

Total package

Complete solution with designated experts, dev support, advisory sessions, tailored guidance, and more

Ready to make an Impact?

We’ll show you how ServiceNow Impact can accelerate your value journey and help you achieve ROI faster.