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IT Service Management Transform service management to boost productivity and maximize ROI.
Customer Service Management Deliver great customer service while reducing costs.
IT Operations Management Deliver proactive digital operations with AIOps.
Integrated Risk Management Make risk-informed decisions while improving business resilience.
HR Service Delivery Deliver guided journeys and more efficient employee service.
Strategic Portfolio Management Gain insights to move from strategy to business outcomes.
IT Asset Management Optimize technology use and spend over the full IT asset lifecycle.
Integration Hub Connect anything to the ServiceNow platform.
Security Operations Effectively defend against security threats and attacks.
Field Service Management Reduce field service costs and increase operational efficiency.
Application Portfolio Management Align applications with strategy to reduce technology risks and costs.
App Engine Deliver unique, intelligent workflows quickly and safely.

Generative AI

Improve productivity and efficiency across your organization with GenAI, powered by the Now Platform.

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Put AI to work for people

Bring AI to every corner of your business with the Now Platform. Empower your teams with AI today.

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Whether you need help from a ServiceNow partner or would like to become a partner, we offer options to fit your business.

Self-Service Resources

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Knowledge is waiting for you

Discover the sessions, keynotes, and insight to strengthen your company's digital transformation strategies.

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Overview

Social Responsibility

Grow your skills and RiseUp with ServiceNow

Rise up and join the digital revolution. Help fill the need for people with ServiceNow expertise.

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Reimagine the retail experience

Build more connected and streamlined retail operations and empower employees to efficiently create exceptional customer experiences.

Find Out How

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Gain efficiency through one platform

Drive meaningful change by accelerating retail’s digital transformation.

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Intelligent retail operations

Get more out of in-store technology, optimize store layouts, and keep locations in brand alignment.

Customer service excellence

Build customer loyalty through seamless support, end-to-end services, and fast issue resolution.

Centralized franchise support

Make it easier to manage a global franchisee network through a single portal and automated workflows.

Connect everything in one place

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Modernize your retail infrastructure

Streamline and automate processes and workflows. Get real-time visibility into your operations, risks, assets, and potential supply chain issues.

See Example

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Adapt to customer trends

Quickly pivot to changing customer needs and retail trends. Make customer interactions more convenient and personalized with self-service tools and connected system data.

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Empower employees

Make work better for retail sales staff and employees. Automate and optimize manual processes that slow things down and create process bottlenecks.

Watch Webinar

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Secure your retail operations

Protect sensitive customer data, including credit card information, and ensure privacy. Do it all while maintaining regulatory compliance—and without interrupting workflows.

Get Report

Connect everything in one place

Modernize your retail infrastructure

Streamline and automate processes and workflows. Get real-time visibility into your operations, risks, assets, and potential supply chain issues.

See Example

Adapt to customer trends

Quickly pivot to changing customer needs and retail trends. Make customer interactions more convenient and personalized with self-service tools and connected system data.

Read Report

Empower employees

Make work better for retail sales staff and employees. Automate and optimize manual processes that slow things down and create process bottlenecks.

Watch Webinar

Secure your retail operations

Protect sensitive customer data, including credit card information, and ensure privacy. Do it all while maintaining regulatory compliance—and without interrupting workflows.

Get Report

Don’t just take our word for it

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Elimination of manual processes

Amplifon moved its IT service management onto a single global platform that’s flexible and expandable.

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Featured resources

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ANALYST REPORT

Keep up with changing consumer needs

Find out how retailers can thrive in the “next new normal” as consumer demands change—again.

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WEBINAR

Foster great experiences through stability and growth

Hear how a retail CEO worked to thoughtfully and safely reopen more than 100 retail locations.

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INDUSTRY BRIEF

Accelerate digital transformation to drive change

Connect disjointed systems to become more responsive to changes, threats, and opportunities.

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EBOOK

Discover a smarter way to workflow in retail

Learn how to take action—and capitalize on retail’s unique industry opportunities.

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WEBINAR

Mobilize employee services across all your locations

See how a major U.S. retailer now provides employees with the right services, when they need it.

See Report

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ANALYST REPORT

Respond to security vulnerabilities faster

Learn how retailers can greatly reduce the risk of being breached by improving response processes.

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ANALYST REPORT

Sprint toward the new normal

Find out how retailers are transforming their business models over the next three years.

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ANALYST REPORT

Become more resilient, efficient, and convenient

Improve operations and maximize your ROI without losing focus on safe and easy retail experiences.

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Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in retail to discuss industry challenges and how to partner with us to unlock your potential.

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Reimagine the retail experience

Retail

Turn disruption into your competitive advantage.

You face high expectations and disruptions. We connect information from stores to suppliers so you can solve issues, personalize shopping, and streamline operations.