Asia, Pacific, and Japan
Europe, Middle East, and Africa
Drive customer loyalty with connected digital workflows. Go beyond traditional CRM and field service.
Improve retention with efficient service. Empower customers with personalized self‑service and give agents visibility to anticipate customer needs.
Automate processes across front, middle, and back offices with digital workflows. Analyze performance to optimize operations and monitor customers’ services to prevent downtime.
The positive impact on our operations has been extraordinary. We’ve reduced daily ticket volumes by 41% by fixing problems before they occur.
Scott Thomson
VP, Technical Customer Services, Rogers Communications Inc.