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Vendor Management Workspace Manage your complete vendor services in one place. Monitor performance and maintain all related info to help you make data-driven supplier decisions. View Data Sheet
Vendor Management Workspace Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Vendor Management Workspace Get a single pane view Actively manage your vendor relationships with a consolidated view including vendor investments. Make sure vendors are delivering Get automatic performance updates using real-time operational data captured on the Now Platform®. Make more meaningful decisions Remove the guesswork around assessing performance with standardized metrics to track vendor work. Control costs and increase efficiency Give users a better experience and manage costs by identifying duplicate services across vendors.
Features of Vendor Management Workspace Vendor landing page View vendors in one place—compare scores, costs, and details to get a pulse on performance health. Vendor profiles View vendor contact info, overall score, and supporting metrics, with the ability to drill down. Performance reporting Validate against SLAs and other contractual obligations. Take steps to amend or assess chargebacks. Integrated risk data View performance and risk scores in a single workspace so you get the full picture.
Additional features Service credits Calculate any refunds owed to your organization due to vendors failing to perform as promised. Comprehensive vendor information View all the information related to a vendor’s services easily to analyze historical health. Success indicators Benchmark performance across your vendor base to identify common characteristics of high performers. Vendor satisfaction scores Understand what kind of experience vendors are delivering by surveying stakeholders and subscribers. Key performance indicators (KPIs) See instant landing page overview of vendor KPIs then group for reporting and tracking flexibility. Contract review Evaluate and reassess vendor contracts and obligations—easily, and in one place. Compliance monitoring Stay on top of service issues to ensure good governance and compliance. Objective reporting Measure vendor performance based on actual data, not vendor self-reporting.
Resources See All Resources Solution Briefs ServiceNow® ITSM Pro and Enterprise Overview Infographics Winning the Day with ITSM Pro White Papers Deliver Smart, Responsive IT Services in an Always Changing World with ITSM Pro Ebooks The Human Experience of ITSM: Putting People First in Your Digital Transformation 5 Best Practices for Resilient, Reliable, Remote IT Services AI Done Wisely Delivers Better, Faster, and More Scalable IT
How to get Vendor Management Workspace
Vendor Management Workspace is available with IT Service Management. Transform the impact, speed, and delivery of IT.
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You might also be interested in… Third-party Risk Management Reduce third-party risk and improve organizational resilience and compliance. Continual Improvement Management Initiate and track improvements across the enterprise by aligning people, processes, and data. Service Level Management Monitor performance against service commitments and prioritize, reassign, and escalate tasks. Digital Portfolio Management Make better decisions with a unified view of services, products, and apps.
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