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Technology Provider Service Management

Bring customer care and operations teams together to provide great experiences for employees and your XaaS customers.

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Infuse AI-powered self-service and proactive care into your customer experience. Unite teams, processes and functions to make work flow easily across the value chain.

Deliver amazing experiences with a connected B2B ecosystem.

Up-level customer care

Empower customers with self-service

Expand self-service

Empower customers and drive down the cost-to-serve with feature-rich, AI-powered self-service connected to your operations teams and ecosystem partners.

Get AI-driven intelligence & automated issue resolution

Deliver proactive care

Identify service issues, communicate updates and resolve problems fast with AI-powered intelligence and automated issue resolution.

Increase productivity with workflow automation & more

Boost productivity

Make customer care and operations teams more productive. Provide shared customer views, workflow automation, reports and dashboards to help them do their jobs efficiently.

Create seamless experiences for customers & partners

Connect the B2B ecosystem

Set up buying, support and service experiences in minutes for customers and partners that use ServiceNow. Enable seamless experiences that eliminate swivel-chairing.

Up-level customer care

Empower customers with self-service

Expand self-service

Empower customers and drive down the cost-to-serve with feature-rich, AI-powered self-service connected to your operations teams and ecosystem partners.

Get AI-driven intelligence & automated issue resolution

Deliver proactive care

Identify service issues, communicate updates and resolve problems fast with AI-powered intelligence and automated issue resolution.

Increase productivity with workflow automation & more

Boost productivity

Make customer care and operations teams more productive. Provide shared customer views, workflow automation, reports and dashboards to help them do their jobs efficiently.

Create seamless experiences for customers & partners

Connect the B2B ecosystem

Set up buying, support and service experiences in minutes for customers and partners that use ServiceNow. Enable seamless experiences that eliminate swivel-chairing.

Don’t just take our word for it

See how companies like yours deliver exceptional customer experiences with ServiceNow.

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MEDIA AND TECHNOLOGY

USD 450K saved per year

NICE elevates customer support with new levels of speed and efficiency.

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SERVICES

1 stop customer portal

Swisscom creates a B2B customer portal to power seamless experiences.

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SERVICES

360-degree view of customers

Vodafone gains more insight into the customer's journey.

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Capabilities that scale with your business

Technology Provider Service Management joins key apps and capabilities into scalable packages that can grow with you.

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Omni-Channel

Support customers across phone, messaging, chat, web, email, in-person, and social media.

Integrated Self-Service

Link service-catalogues, AI-powered tools and operations in one portal.

Virtual Agent

Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Service Bridge

Connect buying, support and service experiences in minutes for customers that use ServiceNow.

Technology Service Workflows

Use prebuilt technology service best practice workflows for common service requests.

Playbooks for Customer Service

Manage case flows across teams by digitising and automating service processes.

Proactive Customer Service Operations

Monitor your customers’ products and services to identify issues proactively and fix them quickly.

Proactive Customer Engagement

Communicate service updates, disruptions and advisories proactively on digital channels.

Guided Decisions

Help agents resolve cases with contextual next best action recommendations.

Advanced Work Assignment

Automatically route work to the employee that can best resolve the issue.

Service-Aware CMDB

Simplify service management processes using a single common data model and structure.

Agent Workspace

Boost agent productivity with guided resolution, multitasking and a single configurable view.

Customer Central

Show agents internal and external customer data to boost productivity.

Reports and Dashboards

Generate and distribute customised reports and dashboards on demand.

Case and Knowledge Management

Standardise documentation, interactions and fulfilment of employee enquiries and requests.

Performance Analytics

Unlock insights to anticipate trends, prioritise resources and improve service.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Built on the Now Platform®

Technology Provider Service Management includes powerful platform capabilities so you can unlock productivity and delight your XaaS customers.

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Customizable mobile phone experiences.

Modern mobile experiences Keep users informed and engaged any time, anywhere with intuitive mobile apps.

Ideas based on intelligence

Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime.

Laptop with single data model

Single data model Eliminate information silos with one data source for your enterprise.

Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

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Explore the possibilities

Deliver rich customer experiences and boost productivity with Technology Provider Service Management.

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