Task Intelligence
Boost agent productivity with automated task creation, triage, and investigation. Spend less receiving and preparing so customers get answers fast.
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Task Intelligence
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Benefits of Task Intelligence
Make life easier for your agents
Give service agents and process owners the power of AI—no data science expertise needed.
Focus on meaningful, high-value work
Automatically extract relevant information to route issues to the right team for the right response.
Boost productivity and customer satisfaction
Work faster and smarter to solve issues for improved customer service and experiences.
Deliver intuitive experiences for your AI journey
Define, train, assess, and deploy models easily with simple setup and guided experiences.
Features of Task Intelligence
Sentiment analysis
Prioritize issues based on user sentiment.
Auto-population
Minimize delays by routing issues to the correct team for faster response.
Admin console
Create and train AI models easily with a guided experience, and review outcomes before you deploy.
Language detection
Detect languages instantly using AI. Route cases intelligently and faster to skilled agents.
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How to get Task Intelligence
Task Intelligence is available with Customer Service Management. Improve service operations and engage your customers.
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