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Surveys and Assessments

Create surveys to measure customer experience and expectations. Collect detailed process and performance insights from stakeholders via assessments.

Surveys and Assessments Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Surveys and Assessments Get actionable feedback Analyze, publish, and link survey results to records automatically so you know where to improve. Make informed evaluations Use comprehensive assessment data to score and rank items, providing normalized, weighted results. Deliver consistent experiences Build services, surveys, and assessments on the Now Platform® for a superior experience every time. Enhance chatbot performance Automate feedback loops and simplify surveys for continual improvement in the Virtual Agent app.
Features of Surveys and Assessments Intuitive survey designer Create, configure, and publish surveys using a single, visual interface that’s intuitive. Assessment feedback Get deep project, vendor, and sales process insights. Evaluate, rank, and view normalized scores. Real-time dashboards Generate charts by question, category, respondent count, or other metrics and see historical trends. Single interface admin Let agents or managers create, schedule, and send surveys and assessments—all from one place.
Additional features Mobile-friendly interface Make responding simple and engaging with emojis to show customer satisfaction level on any device. Dynamic conditions Assign surveys to individuals or groups easily and customize questions based on user responses. Security Protect personal data using access controls. Retain deactivated survey results for easy auditing. Full platform integration Manage, administer, and respond to surveys and assessments easily within the Now Platform. Internal and external surveys Choose to make customer satisfaction surveys public or invite specific respondents—it’s up to you.
Resources See All Resources Ebooks The Human Experience of IT Service Management Switch Stories: How 5 Enterprises Consolidated ITSM to Reduce Costs The Future of IT Is Now White Papers Forrester: IT Service Management is Advancing with the Times Tomorrow-Ready ITSM Solution Briefs ServiceNow® ITSM Overview ServiceNow ITSM Pro and Enterprise Overview
How to get Surveys and Assessments

Surveys and Assessments is available with the Now Platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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You might also be interested in… Reporting Generate and distribute customized reports and dashboards on demand and in real time. Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language. Now Mobile Find answers, get help, and make requests across departments from a single, native mobile app.
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