Generative AI
Improve productivity and efficiency across your organization with GenAI, powered by the Now Platform.
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By Workflow
Featured products
Featured products
- IT Service Management Transform service management to boost productivity and maximize ROI.
- Customer Service Management Deliver great customer service while reducing costs.
- IT Operations Management Deliver proactive digital operations with AIOps.
- Integrated Risk Management Make risk-informed decisions while improving business resilience.
- HR Service Delivery Deliver guided journeys and more efficient employee service.
- Strategic Portfolio Management Gain insights to move from strategy to business outcomes.
- IT Asset Management Optimize technology use and spend over the full IT asset lifecycle.
- Integration Hub Connect anything to the ServiceNow platform.
- Security Operations Effectively defend against security threats and attacks.
- Field Service Management Reduce field service costs and increase operational efficiency.
- Application Portfolio Management Align applications with strategy to reduce technology risks and costs.
- App Engine Deliver unique, intelligent workflows quickly and safely.
By Workflow
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Bring AI to every corner of your business with the Now Platform. Empower your teams with AI today.
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Partner information
Whether you need help from a ServiceNow partner or would like to become a partner, we offer options to fit your business.
Self-Service Resources
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Discover the sessions, keynotes, and insight to strengthen your company's digital transformation strategies.
Social Responsibility
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Rise up and join the digital revolution. Help fill the need for people with ServiceNow expertise.
Things to know about ServiceNow vs Jira
What is ServiceNow?
ServiceNow makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow so employees and customers can be more connected, more innovative, and more agile.
ServiceNow ITSM is the worldwide ITSM leader and helps organizations meet their most important goals without breaking the bank. We do this by delivering Service Management on a single cloud platform that enables collaboration and smart data-driven decision making. Customers report the ability to unburden IT staff by over 50% and boost IT productivity with fast AI-powered resolutions. In the end, we help our customers empower the new hybrid workforce and improve employee satisfaction by 95% with always-on IT services and 24x7 self-service on any device.
What is Jira Service Management?
Atlassian makes software development and collaboration products that help DevOps teams organize, collaborate, and complete work together. Jira Service Management is a rebrand of their original ITSM tool, Jira Service Desk, which is bundled with some basic capabilities from other products that Atlassian has acquired over the years, such as OpsGenie, Halp, and Mindville.
Trusted by ~7,700 Enterprise Customers
Discover how organizations rely on ServiceNow to make the world work.
ITSM tools such as Jira Service Management, ManageEngine, and EasyVista can help with basic IT helpdesk functions, but as your organization grows and demands from the business require scale, intelligent automation, and more advanced workflows, these solutions can struggle to keep up with your needs.
This is how ServiceNow stands out from the crowd.
Purpose-built ITSM from the start, not refactored bug tracking or case management tools.
Designed for the enterprise, unlike other tools which focus on small teams that can create silos in IT. Customers can quickly outgrow the capabilities of these tools.
A complete ITSM solution that doesn’t come with hidden costs. Other tools like Jira Service Management require purchasing additional products to unlock key features and rely on 3rd party apps to provide capabilities that come standard with ServiceNow ITSM.
A single cloud platform, single code base that easily extends purpose-built service management use cases and workflows beyond ITSM, including Security, HR, Customer Service, Procurement, Legal, and more.
Extend IT innovation beyond the helpdesk by empowering IT to drive innovation for the business and expand workflows and use cases where IT Ops, IT Asset Management, Security, Risk & Governance, and Service Management work together – a single platform for action.
Dive deeper into ServiceNow ITSM
Unchain your innovation with a modern, cloud-based, silo-busting ITSM solution.