Service Operations Workspace
Predict, prevent, and resolve incidents proactively from a single workspace. Get clear visibility into context and impact, before services impact users.
View Data Sheet
Service Operations Workspace
Contact Us
Benefits
Features
Resources
How to Buy
Related Apps
Benefits of Service Operations Workspace
Eliminate incidents
Shift your service operations team from creating incidents to addressing actionable alerts.
Minimize service disruption
Maximize uptime with problem identification, collaboration, and resolution in a single workspace.
Support greater business productivity
Improve task focus and the overall employee experience with personalized, configurable views.
Reduce mean time to resolution
Quickly identify problems based on anomaly detection and root cause analysis, driven by data.
Features of Service Operations Workspace
Unified navigation
Manage incidents, problems, and investigations easily. Boost productivity in your service operations.
Collaboration
Collaborate instantly across service operations and other teams to resolve issues faster.
Configurable interface
Personalize your instance for greater efficiency based on critical alerts and incidents.
Guided setup
Simplify adoption and use with guided setup and agent onboarding.
Additional features
Personalized UI
Let end users adjust display settings (e.g., compact mode) and color themes (e.g., dark mode).
Modern visualizations
Use data visualization styling to translate new and classic reports into one dashboard experience.
Change management
Manage the full lifecycle through dynamic pages that display status and tasks for each change state.
Resources
See All Resources
Infographics
Five CIO Priorities to Stay Resilient in the Face of Change
Analyst Reports
IT Service Ops: Innovation at Business Speed and Scale
AI Service Automation: ITSM and ITOps Convergence
Video
Fuel Your Business with Tomorrow’s IT
What Is Technology Service Operations?
Ebooks
Silo Busting in IT Services and Operations
Reimagining IT Service Delivery and Operations No Matter What Comes Your Way
Get Closer to Self-Healing Enterprise IT with AI-Powered Service Operations
How to get Service Operations Workspace
Service Operations Workspace is available with these ServiceNow products.
IT Operations Management
Predict issues, prevent impact, and automate resolution with AIOps.
IT Service Management
Transform the impact, speed, and delivery of IT.
You might also be interested in…
Predictive AIOps
Predict and prevent service outages before they impact end users.
Health Log Analytics
Deliver uninterrupted digital services with real-time log data to solve problems quickly.
Event Management
Reduce event floods from monitoring tools and gain insight into business service health.
Dig deeper into Service Operations Workspace
View Docs
Get Developer Resources
Achieve Success
Talk to an expert
Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.
Get Started
Home
Service Operations Workspace
Contact
Demo