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Public Sector Digital Services

Deliver personalised, frictionless and anticipatory constituent services on a platform purpose-built for government.

Engage constituents with a digital-first experience.

Modernise your services

Self-service for a friction-free constituent experience

Reduce citizen effort

Make government service more available through assisted and self service. Promote engagement and advocacy.

Read Ebook
Low-code development frees innovation for new services

Fuel innovation

Build new services with a packaged data model and low-code workflows tailored for government.

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Enable hybrid and remote teams with the info they need

Enable hybrid teams

Boost the knowledge, confidence, consistency and speed of government employees.

Deliver services fast

Shorten cycle times for nonemergency citizen requests, such as calls from the U.S. 311 system. Orchestrate work intelligently, anytime, anywhere, and on any device.

Modernise your services

Self-service for a friction-free constituent experience

Reduce citizen effort

Make government service more available through assisted and self service. Promote engagement and advocacy.

Read Ebook
Low-code development frees innovation for new services

Fuel innovation

Build new services with a packaged data model and low-code workflows tailored for government.

Get White Paper
Enable hybrid and remote teams with the info they need

Enable hybrid teams

Boost the knowledge, confidence, consistency and speed of government employees.

Deliver services fast

Shorten cycle times for nonemergency citizen requests, such as calls from the U.S. 311 system. Orchestrate work intelligently, anytime, anywhere, and on any device.

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See how companies like yours use ServiceNow to make work, work better for people.

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GOVERNMENT

50% increase of Net Promoter Score (NPS)

Digitisation in the city of Santa Monica makes life easier for residents.

Capabilities that scale with government

Public Sector Digital Services offers key applications and capabilities to help you modernise services.

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Public Sector Data Model

Speed innovation using a public sector data model and packaged business capabilities.

 
 

Government Services Portal

Make it easy for users to request services and report issues.

 
 

Workspaces

Simplify the work of government employees with a workspace that’s built for them.

 
 

Engagement Messenger

Embed rich self-service experiences in third-party web sites via configuration.

 
 

Virtual Agent

Resolve issues fast with an intelligent chatbot that understands simple, human language.

 
 

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

 
 

Performance Analytics

Anticipate trends, prioritise resources and continuously improve with real-time analytics.

 
 

Playbooks for Customer Service

Optimise case flows across teams by digitising and automating service processes.

 
 

Guided Decisions

Help agents resolve cases with contextual next best action recommendations.

 
 

Walk-Up Experience

Boost customer satisfaction with an efficient in-person or remote IT support experience.

 
 

Request Management

Provide employees with an AI-powered self-service portal that works on all their devices.

 
 

Omni-Channel

Support customers across phone, messaging, chat, web, email, in-person, and social media.

 
 

Customer Central

Show agents internal and external constituent data together, maintaining data privacy.

 
 

Advanced Work Assignment

Automatically route work to the best agent based on criteria or affinity with the case. 

 
 

Self-Service

Drive self-service from a portal integrated with knowledge, service catalogues, communities and chatbots.

 
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Built on the Now Platform®

Public Sector Digital Services includes powerful platform capabilities to help you modernise digital services and deliver exceptional experiences.
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Customizable mobile phone experiences
Modern mobile experiences Keep users informed and engaged any time, anywhere with intuitive mobile apps.
Laptop with single data model
Single data model Eliminate information silos and create a single source of truth for your enterprise.
Virtual agents with natural language understanding
Intelligent chatbot Answer questions, resolve common issues and kick off workflows instantly with a virtual assistant.
Automate work across departments with customer workflows

Reimagine the customer experience

Scale service operations and increase customer satisfaction with connected digital workflows that automate work across departments.

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Explore the possibilities

Set a new standard for delivering digital government services with ServiceNow® solutions.

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