Privacy Management Overview
One platform for enterprise automation
Operationalize risk and resilience as part of the employee experience. Eliminate privacy risks, respond promptly to emerging threats, and comply with global data privacy regulations, all powered by the Now Platform®, a single system of action for the enterprise.
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Features of Privacy Management
Privacy Management groups key applications and capabilities into a single package, designed to address all your needs in one place.
Privacy Case Management
Triage, investigate, and resolve privacy breaches.
Agnostic Framework
Import any privacy regulation into a common taxonomy for easy policy and compliance management.
Control Testing Automatization
Replace a point-in-time approach with ongoing monitoring to identify violations and respond faster.
Response-Triggered Actions
Apply controls, tag personal info, and update processing activity records from assessment responses.
Third-Party Integrations
Support data discovery of personal information and access to libraries of current regulations.
Processing Activity Identification
Use a record of processing activity (ROPA) or automatically detect an application record change.
Smart Issue Management
Use AI/ML to assign, group, and suggest remediation—reducing time spent from days to just minutes.
Privacy Impact Assessments
Assess how personal data is collected, used, accessed, shared, safeguarded, and stored to gauge risk.
Policy Lifecycle Management
Automate a consistent approval and review process for up-to-date policies with a preset lifecycle.
Policy Exceptions
Review and assess exceptions appropriately for a truer view of your enterprise’s compliance posture.
Workspaces and Portals
Work better with persona-based user experiences and service portals to submit privacy inquiries.
Supplier Privacy Assessment
Use Third-party Risk Management to assess third-party privacy risk for a stronger privacy posture.
Do more with Privacy Management
Combine Privacy Management with other products and apps to create a powerhouse technology platform. Deliver long-term, strategic value and reduce privacy risk by connecting your operations.
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FAQs
Dive into FAQs related to Privacy Management.
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What is data privacy?
What is compliance management?
What is data governance framework?
What is the difference between ServiceNow and Jira?
Benefits
Benefits
Manage enterprise-wise risk and mantain corporate data compliance with Privacy Management.
Support privacy by design concepts
Embed privacy management into daily workflows, making it a natural part of the enterprise fabric.
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Stay on top of risk and compliance
Identify risks, incidents, and compliance violations in real time through continuous monitoring.
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Unify and scale privacy data governance
Keep privacy top of mind with a single platform, consistent cross-functional automation, AI, and machine learning (ML).
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Build customer and employee trust
Communicate effectively to support data protection across the enterprise and third-party entities.
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Platform
Built on the Now Platform
Privacy Management includes AI and other powerful platform capabilities so you can get access to real-time intelligence to improve visibility and data privacy-related decisions. Transform your business with a single, unifying platform for digital business.
One platform to make work flow
Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward.
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Workflow Automation
Build and manage multiple complex workflows with no-code playbooks. Speed cross-functional responses to risks and compliance violations.
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Single data model
Eliminate information silos with one data source for your enterprise. Get an integrated view of risk and compliance.
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Actionable insights
Give everyone in your organization the info they need to make smarter decisions and improve business processes. Make risk and resilience a natural part of the employee experience.
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Security lives at the center of all we do
Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
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Certified Integrations
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Privacy Case Management integration with RadarFirst
Automate privacy incident risk assessment and get clear, actionable notification obligations within seconds.
Pricing
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Accelerate time to value
See how you can get Privacy Management up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills, and innovate quickly to meet the demands of today’s economic landscape.
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Resources
CTA Primary
CTA Secondary
Read Brief
Learn how to implement consistent and scalable data privacy governance across your entire organization.
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Discover nine ways ServiceNow Privacy Management can help you comply with the General Data Protection Regulation (GDPR).
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Improve customer satisfaction by launching new technology services. Build better customer experiences with the latest apps and features.
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VIDEO
Privacy Management Overview
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Analyst reports
OCEG: Impact of Digitization on the Enterprise Risk Profile
Data Sheets
RadarFirst and ServiceNow: Automated Intelligent Privacy Incident Management
Effectively manage enterprise-wide risk and corporate compliance
Webinars
What’s new in Privacy Management?
Boost Compliance with Global Data Privacy Laws
What the industry experts are saying
See how ServiceNow can help you proactively manage risks, safeguard data, and maintain regulatory compliance with an integrated, automated approach.
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Talk to an expert
Connect with us to start identifying and managing privacy risks throughout your organization with ease.
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