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Order Management Connect the ordering lifecycle from quote and order capture to fulfillment. Accelerate product launches, speed revenue, and deliver customer success.
Order Management Contact Sales Benefits Features Resources How to Buy Related Apps
Benefits of Order Management Speed revenue Accelerate time to market for new products and services with catalog-driven order management.
Simplify and automate Prevent order fallout and speed fulfillment with automated workflows that improve visibility and tracking.
Increase customer satisfaction Meet buyers’ needs with personalized offers, on-time delivery, and seamless service throughout the cycle.
Features of Order Management Order capture Empower agents to create and track orders via workspace, or import orders from third-party systems. 
Order fulfillment Create workflows that can automate order decomposition and orchestrate order tasks. Dynamic orchestration Speed up fulfillment with orchestration workflows driven by an advanced product catalog.
Order timeline view Track orders, prioritize tasks, and allocate resources using Gantt charts to see order status and risks. 
Additional features Self-Service Let your customers submit order forms, view details, and check status any time. 
Product Catalog Configure complex orders using catalog combined with configurator and pricing. 
Jeopardy Management Monitor fulfillment tasks and alert managers when tasks are at risk.
In-Flight Order Changes Boost productivity and reduce manual tasks for changes to confirmed orders. Attribute Propagation Orchestrate and decompose orders with catalog-driven, rules-based propagation. Staggered Decomposition Drive flexibility and efficiency of complex order orchestration. Order Capture API Import and modify orders from third-party systems in ServiceNow.
Process Mining Identify bottlenecks and quickly address order fulfillment inefficiencies.
Resources See All Resources Ebooks Accelerate Growth and Innovation with Order Management The Customer Experience Handbook Fuel Growth and Lower Costs with Automation Designed for Technology Partners Topics What Is Customer Service Management? What Is Order-to-Cash? What Is CPQ (Configure, Price, Quote)? What Is Sales Automation?
How to get Order Management Order Management is available with Sales and Order Management. Grow revenue as you unify the sales and order lifecycle from lead to cash.
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