Order Management
Connect the ordering lifecycle from quote and order capture to fulfillment. Accelerate product launches, speed revenue, and deliver customer success.
Order Management
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Benefits
Features
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Benefits of Order Management
Speed revenue
Accelerate time to market for new products and services with catalog-driven order management.
Simplify and automate
Prevent order fallout and speed fulfillment with automated workflows that improve visibility and tracking.
Increase customer satisfaction
Meet buyers’ needs with personalized offers, on-time delivery, and seamless service throughout the cycle.
Features of Order Management
Order capture
Empower agents to create and track orders via workspace, or import orders from third-party systems.
Order fulfillment
Create workflows that can automate order decomposition and orchestrate order tasks.
Dynamic orchestration
Speed up fulfillment with orchestration workflows driven by an advanced product catalog.
Order timeline view
Track orders, prioritize tasks, and allocate resources using Gantt charts to see order status and risks.
Additional features
Self-Service
Let your customers submit order forms, view details, and check status any time.
Product Catalog
Configure complex orders using catalog combined with configurator and pricing.
Jeopardy Management
Monitor fulfillment tasks and alert managers when tasks are at risk.
In-Flight Order Changes
Boost productivity and reduce manual tasks for changes to confirmed orders.
Attribute Propagation
Orchestrate and decompose orders with catalog-driven, rules-based propagation.
Staggered Decomposition
Drive flexibility and efficiency of complex order orchestration.
Order Capture API
Import and modify orders from third-party systems in ServiceNow.
Process Mining
Identify bottlenecks and quickly address order fulfillment inefficiencies.
Resources
See All Resources
Ebooks
Accelerate Growth and Innovation with Order Management
The Customer Experience Handbook
Fuel Growth and Lower Costs with Automation Designed for Technology Partners
Topics
What Is Customer Service Management?
What Is Order-to-Cash?
What Is CPQ (Configure, Price, Quote)?
What Is Sales Automation?
How to get Order Management
Order Management is available with Sales and Order Management. Grow revenue as you unify the sales and order lifecycle from lead to cash.
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