Products
Platform
Partners
Resources
Company

Main menu

Contact

Demo

Get Started

By Workflow

Featured products

IT Service Management Transform service management to boost productivity and maximize ROI.
Customer Service Management Deliver great customer service while reducing costs.
IT Operations Management Deliver proactive digital operations with AIOps.
Integrated Risk Management Make risk-informed decisions while improving business resilience.
HR Service Delivery Deliver guided journeys and more efficient employee service.
Strategic Portfolio Management Gain insights to move from strategy to business outcomes.
IT Asset Management Optimize technology use and spend over the full IT asset lifecycle.
Integration Hub Connect anything to the ServiceNow platform.
Security Operations Effectively defend against security threats and attacks.
Field Service Management Reduce field service costs and increase operational efficiency.
Application Portfolio Management Align applications with strategy to reduce technology risks and costs.
App Engine Deliver unique, intelligent workflows quickly and safely.

Generative AI

Improve productivity and efficiency across your organization with GenAI, powered by the Now Platform.

Learn More See Demo

By Workflow

All Products and Solutions

Get to know the platform

Featured Capabilities

Put AI to work for people

Bring AI to every corner of your business with the Now Platform. Empower your teams with AI today.

Learn More

For Partners

Work with a Partner

Partner information

Whether you need help from a ServiceNow partner or would like to become a partner, we offer options to fit your business.

Self-Service Resources

Events

Learn & Build

Support

Knowledge is waiting for you

Discover the sessions, keynotes, and insight to strengthen your company's digital transformation strategies.

Watch On Demand

Overview

Social Responsibility

Grow your skills and RiseUp with ServiceNow

Rise up and join the digital revolution. Help fill the need for people with ServiceNow expertise.

Get Started

Metric Intelligence

Analyze your IT infrastructure performance proactively to spot service degradation and help eliminate outages.

Benefits of Metric Intelligence

Reduce service disruptions

Pinpoint performance anomalies quickly to improve incident resolution time and effort.

Boost productivity

Reduce manual configuration requirements by automatically identifying bounds and thresholds.

Minimize issue repetition

Use intuitive data visualization to identify configuration items (CIs) with the same problem.

Maintain service availability

Analyze outages post mortem to find the cause and verify that service is operating normally again.

Features of Metric Intelligence

Anomaly detection

Get notified when performance metrics exceed thresholds across a wide range of criteria.

Automated thresholds

Reduce manual effort by automatically creating dynamic thresholds using machine learning.

Metric explorer

Visualize resource performance by searching metrics across CIs, including cloud-native containers.

Time series database

Access a long-term database for easy additional analysis across other teams.

Metric Intelligence is available with ITOM

How to get Metric Intelligence

Metric Intelligence is available with IT Operations Management. Predict issues, prevent impact, and automate resolution with AIOps.

Get Product Info

View Demo

Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

Get Started

Metric Intelligence

Metric Intelligence