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IT Service Management Transform service management to boost productivity and maximize ROI.
Customer Service Management Deliver great customer service while reducing costs.
IT Operations Management Deliver proactive digital operations with AIOps.
Integrated Risk Management Make risk-informed decisions while improving business resilience.
HR Service Delivery Deliver guided journeys and more efficient employee service.
Strategic Portfolio Management Gain insights to move from strategy to business outcomes.
IT Asset Management Optimize technology use and spend over the full IT asset lifecycle.
Integration Hub Connect anything to the ServiceNow platform.
Security Operations Effectively defend against security threats and attacks.
Field Service Management Reduce field service costs and increase operational efficiency.
Application Portfolio Management Align applications with strategy to reduce technology risks and costs.
App Engine Deliver unique, intelligent workflows quickly and safely.

Generative AI

Improve productivity and efficiency across your organization with GenAI, powered by the Now Platform.

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Put AI to work for people

Bring AI to every corner of your business with the Now Platform. Empower your teams with AI today.

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Discover the sessions, keynotes, and insight to strengthen your company's digital transformation strategies.

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Grow your skills and RiseUp with ServiceNow

Rise up and join the digital revolution. Help fill the need for people with ServiceNow expertise.

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Benchmarks

Compare the performance of your services to the industry averages of your peers with the industry’s largest anonymized customer data set.

Benefits of Benchmarks

Compare peer performance

Compare company performance to peers of like size and location using industry averages and trends.

Get personalized guidance

Analyze and optimize performance with actionable insights based on KPI values and proven practices.

Make instant improvements

Boost performance by creating well-informed improvement initiatives with a single click.

Rely on safe data

Rest assured that strict privacy is maintained across the anonymized global data-collection process.

Features of Benchmarks

Get Solution Brief

View an array of performance benchmarking snapshots

Benchmarks data set

Guide critical business outcomes by tapping into the industry’s largest, most up‑to‑date benchmarks.

Monitor comparative KPI performance-trend information

Benchmark KPIs

Track and compare your KPIs to measure outcomes and to set strategic, measurable goals.

Find recommendations that improve the service experience

Benchmark recommendations

Advance your service-excellence journey with personalized suggestions based on proven examples.

Access comparative IT performance benchmarks

Global benchmarks

View a side-by-side comparison of your organization’s metrics with recognized industry standards.

Additional Features

Vulnerability response benchmark KPIs

Track and analyze the susceptibilities that affect your assets to see how you measure up to peers.

Data privacy

Define who within your organization has access to anonymized service-management data.

Benchmarks is available with Now Platform

How to get Benchmarks

Benchmarks is available with the Now Platform^®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.

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Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.

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Benchmarks

Benchmarks