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ITOM Overview
One platform for enterprise automation
See IT infrastructure in a business service context, minimise user impact and speed remediation with predictive AIOps and automation in IT Operations Management. ITOM runs on the Now Platform®, an intelligent cloud foundation.
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Featured apps and capabilities for IT Operations Management
ITOM groups key applications and capabilities into packages that can scale with you as your needs change.
Now Assist for ITOM
Help operators triage alerts faster and more accurately with Generative AI.
Discovery
Get a holistic view of your operations footprint across on-premises data centres and cloud.
Service Mapping
Map the relationships between IT components and business services in dynamic environments.
Certificate Management
Discover, itemise, and proactively manage your TLS certificates.
Firewall Audits and Reporting
Track firewall policies and perform proactive audits on a single platform.
Service Graph Connectors
Use certified integration partners to keep third-party data consistent.
Configuration Management Database (CMDB)
Track the dependencies and relationships of supported IT services within a single system of action.
Agent Client Collector
Adopt and extend community monitoring checks to develop events and metrics.
Event Management
Reduce event floods from monitoring tools and gain insight into business service health.
Metric Intelligence
Analyse your IT infrastructure proactively to spot service degradation and reduce outages.
Health Log Analytics
Deliver uninterrupted digital services with real-time log data to solve problems quickly.
Cloud Accelerate
Four apps comprise Cloud Accelerate to help you prepare for cloud migration, streamline provisioning requests and manage cloud resources.
Do more with IT Operations Management
Combine ITOM with other products and apps to create a powerhouse operational platform. Reimagine always-on technology services enabled by automation.
Discover Solutions
Put AI to work for people
Empower your people with business-ready AI from ServiceNow. From the front office to the back office and all in between, our intelligent platform harnesses AI to put smart answers at your employees' fingertips, letting you translate that intelligence into action.
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"Using ServiceNow ITSM and ITOM together is really powerful… It would be much more challenging if we were using tools from multiple vendors."
Dennis Piper
Global Operations and Service Delivery Manager, Conagra
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Explore further
Dive into overview articles on a variety of topics related to ITOM.
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What is ITOM?
What is AIOps?
What is a configuration management database (CMDB)?
What is service mapping?
What is generative AI?
What is multicloud management?
What is a firewall audit?
What is IT infrastructure?
What is application dependency mapping?
What is anomaly detection?
What is a common service data model (CSDM)?
What is the difference between ServiceNow and Jira?
Benefits
Benefits
Predict issues, prevent impact and automate resolutions with IT Operations Management.
Predict issues
Stop chasing false positives and identify anomalies with less guesswork. Analyse telemetry and log data using AI to reduce noise, predict issues and automate resolution.
Avoid Service Outages
Explore AIOps
Discover your IT estate
Gain full visibility into your infrastructure, including on-premises, cloud and serverless environments. Manage TLS certifications and firewall policies on a single platform.
Find Out How
Build ITOM Knowledge
Get business service context
Create intuitive service maps with multiple options. Leverage machine learning for fast deployment. Visualise the impact of change for application services.
Fix Problems Fast
Gain Service Visibility
Platform
Built on the Now Platform®
ITOM includes AI-powered platform capabilities so you can share data from one system of action, use intelligent automation and provide a modern, mobile interface. Transform your business with a single, unifying platform for digital business.
One platform to make work flow
Now Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.
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Single data model
Say goodbye to manual data inputs, redundancy and siloed tasks. Eliminate information silos with one data source for your enterprise.
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Intelligent automation
Work smarter and make better business decisions. Supercharge your workflows with machine learning and AI-powered experiences.
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Modern mobile experiences
Deliver AI-powered technology experiences your operations and services teams will love. Keep users informed and engaged any time, anywhere with intuitive mobile apps.
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Security lives at the centre of all we do
Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
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Certified integrations
IT Operations Management integrates easily with partner and third-party applications.
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Get visibility into your AWS services deployed in the cloud with a consolidated view of multicloud and hybrid deployments.
Use on-demand and schedule-based discovery to collect IaaS, PaaS, FaaS, and CaaS services for Azure and multicloud deployments.
Discover your containerized Kubernetes components to use for service mapping and tracking.
Help your SRE and operations teams with near real-time discovery of cloud-native applications and containerized environments.
Get visibility into CGP cloud resource identities, relationships, and state. Integrate with hybrid and multicloud deployments in the ServiceNow CMDB.
Ingest SolarWinds alerts into event management to identify issues and restore services faster with noise suppression.
Pull in data from Puppet into the ServiceNow CMDB to get rich, relevant data for your on-premises and cloud infrastructure.
Import subnets and IP addresses from Infoblox into the ServiceNow CMDB quickly, seamlessly, and securely.
Users
Role-based apps for ITOM
Add continuous value to the business, no matter what hat you wear. Find operational efficiencies and help resolve issues before they impact users.
IT leader
Drive digital transformation and modernise IT operations. Empower IT ops teams to minimise risk of outages, maximise investments and improve efficiency across the entire organisation.
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Calculate ITOM Value
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Health Log Analytics
Improve resilience and eliminate outages by identifying and resolving anomalies before end users are impacted.
Discovery
Unify teams and drive compliance across IT functions with comprehensive visibility into the entire infrastructure.
Service Mapping
Gain control with service-aware operations and reduce the risk of change impacting business services.
Operations manager
Keep business services running 24/7, with complete visibility into the relationships between your applications, IT components and cloud services. Understand business service context, reduce event noise and identify anomalies quickly.
See More and Do More
Bust IT Silos
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Health Log Analytics
Identify issues quickly with anomaly detection. Shorten mean time to repair (MTTR) with automated remediation.
Discovery
Eliminate discovery gaps and reduce inconsistency for hybrid and multicloud deployments.
Service Mapping
Reduce the manual time and cost to map services for business context and prioritisation.
Platform owner
Maximise ServiceNow platform business value by identifying opportunities to extend and accelerate digital transformation. Partner with upper management and business lines to optimise process efficiency companywide.
Automate Visibility
Build CMDB Intelligence
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Configuration Management Database
Track the dependencies and relationships of supported IT services within a single system of action.
ServiceNow Mobile Apps
Empower teams to work anywhere with intuitive interfaces, proactive notifications and suggested remediations.
Automation Discovery
Identify opportunities to automate workflows and processes with ServiceNow apps.
Service agent
Work hand in hand with IT operators to reduce the number and severity of incidents. Minimise user impact and resolve issues faster, enabled by intelligent guidance.
Bust IT Silos
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Service Operations Workspace
Predict, prevent and resolve incidents proactively from a single workspace before services are impacted.
Discovery
Find affected configuration items quickly without requesting help from operations teams.
Service Mapping
Understand the business context and quickly identify how a single change can affect multiple services.
Pricing
Choose a package
Get the tools that you need most with the ITOM package that meets your business needs and goals.
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Package options
Choose from one of three ITOM packages. Scroll down to see a sample of the apps and capabilities that make up each package.
ITOM Visibility
Build a consistent foundation with a single system of action across your IT estate.
Discovery
Service Mapping
Certificate Management
Firewall Audit
Service Graph Connectors
CMDB
Agent Client Collector
ITOM Professional
Focus on business-impacting projects by reducing noise and shortening MTTR.
Event Management
Metric Intelligence
Discovery
Service Mapping
Certificate Management
Firewall Audits and Reporting
Service Graph Connectors
CMDB
Agent Client Collector
ITOM AIOps Enterprise
Move from reactive to proactive with built-in anomaly detection and automated remediation.
Health Log Analytics
Cloud Accelerate
Event Management
Metric Intelligence
Discovery
Service Mapping
Certificate Management
Firewall Audits and Reporting
Service Graph Connectors
CMDB
Agent Client Collector
Discover the business value
Use our interactive calculator to project the value your organisation can achieve from a ServiceNow solution. Envision the solution's impact and estimate potential savings you could realise for your company.
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Accelerate time to value
See how you can get ITOM up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills and innovate quickly to meet the demands of today's economic landscape.
Reach ROI Fast
Resources
CTA Primary
CTA Secondary
Get Ebook
Find out how delivering stellar IT services starts with the automated infrastructure visibility of ITOM.
Read White Paper
Explore the transformative role predictive AIOps can have in your IT service operations.
See Latest Release
The Now Platform connects people, functions and systems across your business. Check out the latest apps and capabilities.
Featured resources
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VIDEO
Speed your digital transformation with ITOM
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Solution briefs
Keep Digital Services Running 24/7
5 Things Missing from Traditional IT Discovery
Ebooks
Using AI-Powered Service Ops to Grow Business with 24/7 Resilience
ServiceNow Customer Insights: Technology Excellence Testimonials
Silo Busting in IT Services and Ops Is Good for Business and Team Satisfaction
Infographics
AI-Powered Service Operations
ServiceNow Predictive AIOps
Operate High-Performing Services with a Smarter Way to Workflow
What the industry experts are saying
See how ServiceNow stacks up against other providers of process-centric AI for IT operations (AIOps).
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Discover Business Value
Look who's winning with ServiceNow
See how other companies like yours use IT Operations Management to predict issues, prevent outages and resolve issues automatically.
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Munich Re enhances audit capability with new CMDB that provides end-to-end visibility of all IT assets companywide.
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Scripps Health reduces service desk calls, freeing more time to spend with patients.
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DNB gains the visibility to improve IT services for its users.
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UNC Health integrates multiple systems to simplify and standardize processes across IT and HR.
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NTT Data reduces monitoring and maintenance operations workloads by 20%.
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With full visibility into its IT environment, de Volksbank automates processes to streamline IT provisioning.
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Talk to an expert
Connect with us to optimise operations productivity, cost and resilience. Put AI to work with a single platform for IT.
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