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ITAM Overview
One platform for enterprise automation
Take control of your entire IT asset inventory from the Now Platform®, an intelligent cloud foundation all ServiceNow products run on. Gain insights into IT asset costs, usage and compliance with AI and native intelligence on the platform.
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Featured products apps and capabilities for IT Asset Management
Software Asset Management
Modernise software asset tracking to reduce spend, mitigate risk and take action across IT.
Hardware Asset Management
Reduce costs and minimise risks for hardware and consumable assets.
Enterprise Asset Management
Control CapEx and OpEx, minimise risk and automate the full asset lifecycle.
SaaS License Management
Manage SaaS costs and usage with meaningful insights and actionable data.
Asset Management Executive Dashboard
Oversee software, hardware and cloud technology at the executive level.
Asset Onboarding and Offboarding
Streamline the onboarding and offboarding of assets with digital workflows to manage the whole process.
Contract and Renewal Management
Renew hardware and software contracts through guided actions.
Do more with IT Asset Management
Embrace speed and agility through automation. Differentiate your business with the secure, resilient delivery of technology.
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Explore further
Dive in to overview articles on a variety of topics related to ITAM.
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What is ITAM?
What is inventory management?
What is enterprise asset management?
What is software asset management?
What is hardware asset management?
What is IT asset tracking?
What is provisioning?
What is a barcode inventory system?
What is the difference between ServiceNow and Jira?
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Benefits
Benefits
Take control of your hardware, software and cloud assets with IT Asset Management.
Modernise and automate IT
Run ITAM where you plan, service and operate IT—on one platform, one data model and one architecture. Automate asset workflows at each stage of the asset lifecycle.
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Slash technology costs
Minimise waste throughout the asset lifecycle by optimising software licences, tracking hardware assets and managing cloud resources.
Free Up Budget
Reduce technology risk
Align asset investments to business needs. Quickly identify and mitigate technology risks such as tech debt, shadow tech, vulnerabilities, licence compliance or lost assets.
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Platform
Built on the Now Platform®
ITAM includes powerful platform capabilities so you can simplify technology asset management and optimise cloud resources. Transform your business with a single, unifying platform for digital business.
One platform to make work flow
Now Platform is the single cloud application platform all ServiceNow products run on. Automate, simplify and connect work across the enterprise to move your business forward.
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Workflow automation
Automate and transform digital workflows at an enterprise scale. Build and manage multiple complex workflows with no-code playbooks.
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Single data model
Say goodbye to manual data inputs, redundancy and siloed tasks. Eliminate information silos with one data source for your enterprise.
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Actionable insights
Get work done faster with AI-powered experiences. Give everyone in your organisation the info they need to make smarter decisions and improve business processes.
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Security lives at the centre of all we do
Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
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Certified integrations
IT Asset Management easily integrates with partner and third-party applications.
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Gain better visibility into SSO application usage inside Microsoft Azure Active Directory.
Get visibility into usage and spend for engineering software with support for speciality licence models.
Discover, track and understand your assets better, through extensive and near real-time endpoint data from BigFix.
Automate and simplify the process of importing your asset data from Jamf Pro into your ServiceNow CMDB.
Use Coupa procurement to purchase assets and automate procurement-related tasks.
Enjoy automated EMM/UEM enrolment/enrolment, logistics and lifecycle management for mobile devices.
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Resources
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Find out why IT asset management is at an inflexion point, with a real opportunity to be a compelling force in the business of IT.
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Manage all your IT assets on the same platform, from hardware to software and on-premises to hybrid cloud environments.
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The Now Platform connects people, functions and systems across your business. Check out the latest apps and capabilities.
Featured resources
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EBOOK
Spend-Smart IT Asset Management
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Ebooks
How Innovative Companies Transform and Why It Matters
3 Steps to Reducing Hardware, Software and Cloud Costs
Same Cyberthreat, Different Story
White Papers
Modernise and Automate IT Asset Management
IT Asset Discovery: From Visibility to Workflow
Webinars
Business Demands Modern ITAM: Navigating Trends, Challenges and Business Impact
Dive Into Sustainable IT With ServiceNow ITAM and ESG
See What Enterprise-Grade FinOps Is and Why You’re Needed
What the industry experts are saying
See how ServiceNow Software Asset Management stacks up in the SAM market.
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Discover Business Value
Look who’s winning with ServiceNow
See how companies like yours use IT Asset Management for actionable insight into asset use and costs.
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Uniper saved €2M in cost reduction and efficiencies with connected IT.
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Covéa Insurance saw £450K+ estimated ROI for asset management in first year.
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Cox Automotive streamlined software asset management with one centralised platform.
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