Case and Knowledge Management

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Case and Knowledge Management

Resolve employee inquiries and requests faster to deliver a better service experience.

Case and Knowledge Management

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Benefits of Case and Knowledge Management

Route services intelligently

Resolve inquiries and requests faster with AI-powered automation.

Manage cases more effectively

Gain visibility into the volume and types of employee inquiries and requests.

Improve service delivery

Create process efficiencies and reduce manual effort.

Protect employee privacy

Strengthen employee relations case confidentiality with enhanced security for records and details.

Features of Case and Knowledge Management

Centralized HR workspace

Deliver efficient resolutions for employee issues with all service desk tools in a single workspace.

Improved self-service

Support employee service inquiries with automated workflows for fast access to relevant information.

Secure employee data

Empower employees to report misconduct in the workplace within The Anonymous Report Center.

Modern intuitive dashboards

Report on, understand, and improve HR service outcomes while enhancing the employee experience.

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ServiceNow^® HR Service Delivery

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HCM + ServiceNow: Working Better Together

Employee Experience Book of Knowledge

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Combining the Power of ServiceNow HR Service Delivery with Your HCM

Boost Employee Productivity and Engagement with ServiceNow Employee Workflows

Analyst Reports

Forrester Consulting Study: The Total Economic Impact™ of ServiceNow HRSD

How to get Case and Knowledge Management

Case and Knowledge Management is available with HR Service Delivery. Deliver the right experience to employees anywhere.

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