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Global Business Services

Centralise your organisation and streamline service delivery in one connected experience by providing end-to-end process flows.

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Process automation streamlines enterprise workflows

Connect processes

Support end‑to‑end process automation with cross‑departmental workflows. Streamline integrations to back‑end systems of record across the technology ecosystem.

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Simplify employee services in a digital command center

Unify the service experience

Create a consistent experience for employees throughout the enterprise. Provide browsing and search capabilities that reach across distributed knowledge bases and catalogues.

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Dashboards help you watch trends & satisfaction ratings

Gain insight across cases

Deliver operational dashboards to show efficiencies, with trend analysis to spot bottlenecks and drive improvements.

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Easy-to-use tools for creating robust experiences

Aim for continual improvement

Build agility for processes and experiences with low‑code workflow editors and experience builders that span portals, mobile and virtual agents.

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You’re in good company

See how organisations like yours are turning to ServiceNow to solve their business challenges.

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TECHNOLOGY

Eliminating silos and removing complexity

Siemens integrates a complex supplier network and speeds time to market for global IT services.

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HEALTHCARE

Dismantling global silos

Boehringer Ingelheim transformed service delivery to provide a MyServices portal for all employees.

Featured products

Achieve strategic business goals and make work better for everyone with offerings from the ServiceNow portfolio.

 

IT service management

Transform the impact, speed and delivery of IT, with resilient services that increase productivity.

 
 

HR Service Delivery

Improve productivity by streamlining the employee service experience with intelligent workflows.

 
 

Sourcing and Procurement Operations

Streamline procurement while growing productivity. Build work team efficiencies enterprise-wide.

 
 

IntegrationHub

Integrate ServiceNow workflows quickly. Reduce cost and complexity as you simplify automation.

 
 

Workplace Service Delivery

Automate requests, reservations, and repairs to create the ultimate workplace service experience.

 
 

Legal Service Delivery

Modernise legal operations to make faster decisions and increase productivity.

 
 

App Engine

Empower developers and builders of all skill levels to create low-code workflow apps fast.

 
WHY SERVICENOW?

The power of the
Now Platform®

Streamline operations with a strong digital foundation built on the Now Platform.

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Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
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Now Mobile Find answers, get help and make requests across departments from a single, native mobile app.
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Employee Center Offer a single, unified portal for service delivery across the enterprise.
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Knowledge Management Increase business efficiency with easy knowledge sharing and collaboration.

Featured resources

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EBOOK

Unlocking enterprise value

Discover the impact of enterprise service management (ESM).

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INFOGRAPHIC

Driving efficiencies with GBS

Build standardised global services and next-gen employee experiences.

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GUIDE

GBS insights and resources

Find guidance on methods to successfully drive efficiencies through GBS.

Speak with a pro

Connect with experts at ServiceNow to explore solutions and deliver business outcomes for operational excellence.

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