Empower the whole company to serve the customer
Connect the entire organisation to address customer needs quickly and proactively. Deliver effortless experiences and desired outcomes every time.
Automate and optimise
Connect the systems on which people do their work. Solve problems faster and improve productivity with a single platform.
Provide proactive service
Address problems quickly and transparently before they escalate. Detect and fix trending issues without customers even knowing that they exist.
Deliver true self-service
Empower customers to self‑serve on a broad set of requests without ever having to speak to an agent. Provide a unique self‑service experience with an embedded service catalogue.
Connect the hybrid workforce
Deliver a superior last‑mile customer experience. Boost resource effectiveness and streamline onboarding and enablement. Connect manufacturing and inventory, as well as scale as needed.
Make dispatch more efficient
Increase the efficiency and accuracy of service dispatch and resolution. Streamline project operations, maximise asset uptime and improve the mobile experience for field workers.
BUSINESS OUTCOMES
ServiceNow is bringing all capabilities together into one end-to-end customer journey. Every expert can go onto one platform and interact digitally.
Jochen Hostalka
SVP IT, Siemens Healthineers
Featured products
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WHY SERVICENOW?
The power of the
Now Platform®
Deliver a seamless, friction-free customer experience with the Now Platform.