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IT Service Management Transform service management to boost productivity and maximize ROI.
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Integrated Risk Management Make risk-informed decisions while improving business resilience.
HR Service Delivery Deliver guided journeys and more efficient employee service.
Strategic Portfolio Management Gain insights to move from strategy to business outcomes.
IT Asset Management Optimize technology use and spend over the full IT asset lifecycle.
Integration Hub Connect anything to the ServiceNow platform.
Security Operations Effectively defend against security threats and attacks.
Field Service Management Reduce field service costs and increase operational efficiency.
Application Portfolio Management Align applications with strategy to reduce technology risks and costs.
App Engine Deliver unique, intelligent workflows quickly and safely.

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Dynamic Scheduling

Increase field service efficiency and lighten dispatcher workloads. Automate work assignments to send customers the most qualified technician.

Benefits of Dynamic Scheduling

Fix issues the first time

Automatically assign tasks to field service workers with the right skills and equipment.

Streamline field assignments

Optimize schedules and routes so mobile workers spend more time working, less time driving.

Maintain service level agreements

Reassign tasks automatically when a technician falls behind schedule or an urgent request comes up.

Features of Dynamic Scheduling

Automatically dispatch the right technician

Automated task assignment

Assign work based on skills, parts, location, and availability—automatically or with one click.

Dispatch map

Assignment rules

Create, manage, and edit scheduling rules easily, with no coding required.

Match technician skills to customer needs

Skills management

Easily track worker skills so you can successfully match technician to task.

Automate reassignment to stay on schedule

Automatic reassignment

Automatically reassign work when a technician is running late or another job takes priority.

Additional features

Preferred technician

Build relationships with customers by assigning the same technician whenever possible.

Task dependencies

Make sure complex work with multiple dependent tasks gets done in the right order.

Smart field service management software

How to get Dynamic Scheduling

Dynamic Scheduling is available with Field Service Management. Modernize field service with connected digital workflows.

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Dispatcher Workspace

Manage field service tasks and workers in a modern, configurable interface.

Asset Management

Track lifecycle costs, utilization, and contracts for hardware and virtual assets.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

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Get answers to your questions and discover how ServiceNow® can help you transform your business with modern digital workflows.

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