Digital End-User Experience

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Digital End-User Experience

Measure and continuously improve the technology experience for your employees. Make it simple for them to self-solve issues and engage with IT when extra support is needed.

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Digital End-user Experience Overview

One platform for enterprise automation

Use the information collected from your end users’ apps and devices alongside the breadth of data already available in ServiceNow. Digital End-user Experience runs on the Now Platform^®, a single system of action for the enterprise.

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Featured apps and capabilities for Digital End-user Experience

Digital End-user Experience provides applications that scale with you as your needs change.

Desktop Assistant

Provide employees a hub for self-service diagnostic tools and simplified communication with IT.

Application and Device Health

Collect and process data from employees’ devices and apps, and connect it with other ServiceNow IT data.

Do more with Digital End-user Experience

Combine Digital End-user Experience with other products and apps to create a powerhouse technology excellence platform. Reimagine seamless, always-on technology services, no matter what comes your way.

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Dive into overview articles on a variety of topics related to Digital End-user Experience.

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What is digital employee experience (DEX)?

What is workflow automation?

What is a configuration management database (CMDB)?

What is the difference between ServiceNow and Jira?

Benefits

Measure and continuously improve your employees’ technology experience with Digital End-user Experience.

Boost employee satisfaction

Connect your employees seamlessly to self-service tools so they can quickly identify, diagnose, and resolve many IT issues. Simplify their communications with IT.

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Be proactive, not reactive

Understand and deflect end-user app and device incidents even when employees don’t ask for help. Predict and prevent tech experience issues before users are impacted.

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Measure what your employees experience

Monitor actual, not inferred, app and device usage continuously. Gain visibility and deep insights into the digital experience from the end users’ viewpoint, regardless of their location or device type (MacOS, Windows, or Linux).

Platform

Built on the Now Platform

Digital End-user Experience includes AI-powered platform capabilities so you can boost employee satisfaction, ease the support burden on IT staff, and improve productivity.

One platform to make work flow

Now Platform^® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. 

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Single data model

Eliminate information silos with one data source for your enterprise. Collect and analyze data wherever your end users and their devices are located.

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Workflow automation

Build, monitor, and optimize highly efficient no-code automated workflows. Create customized workflows or automations for end-user devices.

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Actionable insights

Get work done faster with AI-powered experiences. Give everyone in your organization the info they need to make smarter decisions and improve business processes.

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Security lives at the center of all we do 

Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe. 

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Pricing

Digital End-user Experience Standard

Get the tools you need most to meet your business needs and goals.

Features

Desktop Assistant
Application and Device Health

Discover the business value

Use our interactive calculator to project the value your organization can achieve from a ServiceNow solution. Envision the solution’s impact and estimate potential savings you could realize for your company. 

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Accelerate time to value

See how you can get Digital End-user Experience up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills, and innovate quickly to meet the demands of today’s economic landscape. 

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Talk to an expert

Connect with us to start to understand and measure your employees’ technology experience. 

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