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Featured products
Achieve your strategic business goals with offerings from the ServiceNow portfolio.
Customer Service Management
Leverage AI to accelerate self-service and proactively identify issues. Empower agents to handle requests and solve issues faster.
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Field Service Management
Deliver exceptional service with a mobile-enabled solution. Connect teams, cut costs and respond quickly.
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Sales and Order Management
Seamlessly manage opportunities, configure and price quotes, and capture and fulfil orders. Service customers all on one platform.
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Automation Engine
Automate and connect anything to ServiceNow. Unify your approach to hyperautomation with API integration and robotic process automation.
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App Engine
Empower developers and builders of all skill levels to create low-code workflow apps fast.
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Driving innovation at Siemens Healthineers
See how Siemens Healthineers and ServiceNow partnered to create a modern, connected service experience.
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Seamless order management improves service and delivery
Discover how Kraft-Heinz manages orders with minimal manual touch and maximum customer satisfaction.
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Delivering modern digital services in South Dakota
Explore how South Dakota created a modern experience with ServiceNow Customer Service Management and ITSM.
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Transformational shared services at Coca-Cola European Partners
Learn how Coca-Cola European Partners built a smart portal with ServiceNow Customer Service Management plus AI and machine learning.
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Xerox embraces innovation to transform service delivery for customers
See how Xerox unified the service experience with ServiceNow Customer Service Management and Field Service Management plus AI and augmented reality (AR).
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The AI platform for business transformation
Put AI to work today with a trusted AI and data platform, purpose built for work and actionable in every corner of your business.
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Generative AI
Turn on pre-built AI with Now Assist for agents, employees, customers and developers.
Intelligent chatbot
Answer questions, resolve common issues and kick off workflows instantly with a virtual assistant.
Process mining
Enable fast, data-driven improvements with process mining.
Now Platform
Deploy AI built directly into a single, trusted enterprise platform.
Featured resources
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Report
CX Trends: customer service insights in the genAI era
Uncover the top five revelations about today's customer service experience based on a global survey with customers just like you.
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Ebooks
Three Ways to Elevate the Customer Experience and Still Reduce Costs
Three Ways to Optimize the Lead-to-Cash Cycle and Increase Revenue
Three Ways to Automate and Optimize Field Service Management
Analyst Reports
Forrester: The Total Economic Impact™ of ServiceNow Customer Service Management
Forrester: The Total Economic Impact™ of ServiceNow Field Service Management
IDC Analyst Connection: Establishing Operational Resilience to Achieve Customer Excellence
Featured Webinars
Putting People first: How Humans and AI Elevate CX
Elevate Experiences or Lower Costs? YES
Driving Success in Field Service with AI Innovation
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