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Asia, Pacific, and Japan
Europe, Middle East, and Africa
Track ongoing improvements from theory to reality in a single system of action, with a set framework.
Connect process improvements to your overall business strategy and measure progress against KPIs.
Plan, prioritize, and monitor improvement initiatives easily with a context-rich visual ROI dashboard.
Improve skills with built-in coaching—offer guidance and training at critical moments, in real time.
Get a single view into all improvements in progress, including opportunity details.
Take steps to maximize enterprise-wide efficiency by integrating the Process Mining app.
Compare initiative progress and outcomes to expectations related to your overall business goals.
Create opportunities in the apps you use daily, and automatically convert into records within CIM.
Add to Performance Analytics, Process Mining, Vendor Manager Workspace, and other related apps.
Set rules to automatically trigger virtual training for service desk agents during key moments.
Discover new opportunities across people, processes, and tools based on company-wide suggestions.
Capture opportunities and align with strategy by setting and executing against measurable goals.
Quantify achievements when all work is complete and identify new chances for continuous enhancement.
Define improvement opportunities at the domain level and cater to end-customer and employee needs.
Configure KPIs, set targets, track milestones, and watch trends and details to monitor progress.
Drill down into a process to understand impacts and identify gaps as well as areas for improvement.
Feature details
Continual Improvement Management is available with these ServiceNow products.