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Automated Service Ops

Resilient IT and service ops designed for you.

A single platform connects systems and people

Simplify your service ops

Trim costs and fulfill service requests in less time, with minimal human intervention. Make infrastructure and services more visible across the enterprise.

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Enhance the ops experience

Raise the bar for employee and customer satisfaction. Decrease the number, severity, and impact of incidents and reduce manual processes for agents and IT operators.

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Encourage best practices

Improve compliance and governance with company standards. Bring new efficiency to processes and free up funds for reinvestment in business innovations.

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SINGLE PLATFORM

ServiceNow offers a platform that removes inefficiencies and gives us significantly better control and visibility.

Jacob Elfving
Development Manager, IT Ops, Danske Bank

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Information about our service ops products

We have multiple solutions to solve your needs and help you achieve business goals.

 

IT Operations Management

Predict issues, streamline resolutions, and boost proactive digital operations with AIOps.

 
 

IT Service Management

Deliver resilient services for increased productivity and amazing experiences wherever people work.

 
WHY SERVICENOW?

Meet the
Now Platform®

Our Now Platform is ready to improve your business with automated service ops, performance analytics, and around the clock customer support.
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Virtual Agent icon
Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
Performance Analytics icon
Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Predictive Intelligence icon
Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning.
CMDB icon
Configuration Management Database Gain visibility into your IT environment and make better decisions.
Employee Center icon
Employee Center Offer a single, unified portal for service delivery across the enterprise.
Service Catalog icon
Service Catalog Drive greater self-service by delivering a wide range of products and services through a modern, user‑friendly storefront.
Workforce Optimization icon
Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance.
Process Optimization icon
Process Mining Optimize process flows to streamline work and improve outcomes.

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WHITE PAPER

Service outage prevention

Learn how certificate inventory and management secure digital environments.

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INFOGRAPHIC

CIO priorities and change

Discover 5 CIO priorities to stay resilient in difficult times.

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EBOOK

AI for IT operations

See how AI-driven IT operations management keep enterprises going 24/7.

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EBOOK

AI for scalable IT

Learn how AI can help you deliver better, faster, and more scalable IT.

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EBOOK

Automate IT service ops

Learn how to automate and optimize between ITSM and ITOM.

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WHITE PAPER

Unify IT service and ops

3 steps to unify IT service and operations to scale your business growth.

Ask an expert

Connect with experts at ServiceNow to explore solutions for delivering cost-effective and scalable technology services.

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